Refund and Cancellation Policy
The following discloses our online web refund & cancellation policy for:
Pro Dive Mexico, S.A. de C.V.
km 269.5 carretera Chetumal-Pto.Juarez
Puerto Aventuras, Q. Roo
Solidaridad, Mexico, CP 77750
Despite our company's mission to "Provide the best QUALITY, SAFETY and CUSTOMER SATISFACTION", some things can happen during your holiday.We are enforced by law to provide you with our Refund & Cancellation policy.
And we are proud to do so. As they are open, honest and have no small prints.
This is what we guarantee!
Refund policy:
- Cancellations more than 30 days prior to Dive/Snorkel/Excursion date
- - full refund. *
- Cancellation 30 - 3 days prior to to Dive/Snorkel/Excursion date
- 10 % fee is charged.
- Cancellation within 72 hours prior to to Dive/Snorkel/Excursion date
- No cash refund is given.
- Cancellation due to sicknes or other medical condition, which prevents client from diving/snorkeling or excursion: We would like a written statement of a doctor, in which we will do everything possible to reschedule the Dive/Snorkel/Excursion without extra cost. If rescheduling isn't possible within holiday timeframe, client receives a voucher which will be valid for 5 consecutive years.
Cancellation policy:
- Excursions can be rescheduled due to "bad" weather.
- All dive/snorkel/excursions will commence as scheduled, without further notice from Pro Dive Mexico.
- Cancellation by Pro Dive Mexico due to any reason will result in 100% refund.*
- Cancellation due to sickness, must be in writing by Medical authority.
- Rainy or cloudy weather are no valid reasons for cancellation by client, we strictly follow harbour master recommendations on when to cancel a tour.
- A "No Show" without notice in advantage is equivalent as a cancellation without notice.
* 4,5% charges applies.
Thank you very much for choosing Pro Dive Mexico.
